How long does it take to receive an order?

Once your order has been placed and paid for, it will be shipped within one week (Applies to stock items only). Items with a logo will take slightly longer. Rush shipping is available upon request and product availability. Large orders may take longer, however, you will be notified immediately. Please indicate date item is required IN HAND in comment section when checking out.

Will I receive an email confirmation upon ordering?

Yes. Once your order has been placed you will receive an auto reply confirming order.

What is the best way to place an order?

Orders being paid by credit card, money order, check or Purchase Order can be placed directly with an awards specialist at 1-800-743-8415. Only credit card orders are accepted on our website at www.socaltrophy.com

What forms of payment do you accept?

We accept MasterCard, Visa, American Express, and PAYPAL payments.

We also accept checks and money orders, however payment must be received prior to shipping. Purchase Orders are accepted by previous approval only. A signed copy must be emailed to info@socaltrophy.com or faxed to 818-550-9126 at the time order is placed placed. Orders will not be shipped without a hard copy of the PO. These orders cannot be ordered automatically online.

How can I submit my engraving information?

The best and most accurate way to submit your engraving would be via email to info@socaltrophy.com, or, when placing the order at checkout prompt. We do not recommend faxing engraving, however if that is your only option, it must be typed. We do not accept hand-written engraving information and are not responsible for any errors.

What do I do if there is a problem with my order?

If there is a problem with your order, please contact our Customer Service Department immediately at 1-800-743-8415 and have your shop order number available.

Return Policy

All returns must be authorized with our Customer Service Department. Please contact us at 1-800-743-8415 for a return authorization. Return time is 7 business days within delivery of order. All return orders are subject to a 25% restocking charge. Shipping charges, engraved plates, plaques, lucite and crystal awards are NON-REFUNDABLE.

I like what I see on your site, but I'm looking for something more customized. What should I do?

This occurs very frequently. Custom designs are our specialty. Please visit our Custom Designs page or call 1-800-743-8415 to speak with a Custom Specialist today.